Terms of sales and other important things.

Shipping policy
-The orders are sent from Tuesday to Friday, the ones we receive after Friday will be sent until next Tuesday.
-We make the shipment when we confirm the payment.

Shipping in Costa Rica
The price is calculated depending on the weight of the order and the place of destination. In the GAM ( San José, Heredia, Cartago and Alajuela ) lasts approximately 1 week. Outside the GAM we use Correos de Costa Rica and it lasts a little more than 1 week.

Shipping outside of Costa Rica
We use two types of service, Costa Rica and DHL couriers, the price depends on the weight of the order and place of destination, which is calculated on our site at the time of the purchase. You will receive a tracking number by email as soon as we sent your order, it could go to the Spam folder, please check, take us out and put us in favorites.

Approximate delivery times to the United States
Costa Rica Post Office: 2 to 3 weeks. DHL: 1 week.

Return policy
-We want you to feel happy with your purchase, our goal has always been to make delicious hot sauces and make our customers happy, if you want to return the sauces for any reason before opening them, please write to me at pablo.jimenez@chilemonoloco.com and we see what we have to do to make you satisfied with your purchase.
-If our power of conviction does not work and anyway you want to return the sauces, we kindly ask you to meet certain requirements: the product must be unopened, wrapped in the same way we send it. It must be done within 2 weeks after receiving the package. The cost of sending the return is at your expense. Shipping costs are not refundable.
-Once we verify that the product is in acceptable condition we make a refund or give you a credit on our site.
-The products that were purchased at a discount can not be returned, only products with normal prices.
-If the sauces present a problem, we ask for a photo to see what we can do.

Colors and itching
-We make our delicious sauces with fresh products, amazing hot peppers that we check one by one to use only the best. We rely on many farmers to provide us with fresh peppers every week. This sauce delight that we do varies in color and itching every time we do it, thanks to this fresh product. For us it is an added value of the brand, because it means that we do not use dyes to keep the same color always, nor chemicals to increase the itch, we leave it to the nature and the product of these farmers. We want to keep colors and itching in all our sauces, we are working hand in hand with the farmers to keep the peppers as we want them. It is a challenge that we are assuming with great emotion.

Responsibility
The moment our sauce becomes YOUR sauce, you acquire new responsibilities, if you do not accept them, you will suffer uncertain consequences.
-Respect the sauce. It was made with a lot of love and we try to alwaysmake it better.
– Hold it like a newborn.
-Remove the protective wrapping with care and empowerment.
-Serve a small amount on a plate to be able to taste it in small quantities (responsible)
-Once you measure the depth of the river with one foot, plunge!
-Use it only for special occasions.

Comments
-Didn’t like the sauces we made with so much love?
– They do not sting anything.
– Do you have suggestions to make?
-Want to send us some samplings for our pleasure?

Write to info@chilemonoloco.com and tell us everything!